Shipping Policy

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Order Processing  
Most orders are processed and shipped within 1–2 business days after payment is confirmed.

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Orders that include deep clean or hand-maintenance services may require additional preparation time before shipment.

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Shipping Origin  
All orders are shipped from the United States.

Domestic Shipping (U.S.)  

Most U.S. domestic orders are typically delivered within 2–5 business days after shipment, depending on the carrier and destination.

International Shipping  

International orders are usually delivered within approximately 5 business days after shipment. Actual delivery times may vary depending on customs processing, local postal services, weather conditions, and carrier delays.

Shipping Regions  

We currently ship to the United States and selected international destinations.

If your country is not available at checkout, please contact us before placing an order.

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Customs & Import Taxes  
International buyers are responsible for any customs duties, import taxes, or additional fees required by their country.

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Tracking  
Tracking information will be provided once your order has been shipped.

Lost or Delayed Packages  

We are not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or incorrect shipping addresses provided by the customer.

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If your package appears lost, please contact us and we will do our best to assist.

Damaged Items  

If your order arrives damaged, please contact us within 24 hours of delivery and include photos of the packaging and product.

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Contact  
For shipping questions, please contact:
guaguawalnut@gmail.com